Citizens Advice

Citizens Advice had conducted research showing that payday lenders were harassing people to make repayments on their loan and taking money from people’s accounts without permission. This meant that, in some cases, people were unable to afford food for their families because money had been taken without their knowledge. Citizens Advice wanted a short animation that would communicate these issues clearly and succinctly whilst explaining that people had a right to complain.

citizensadvice.org.uk/paydaylenders

Agency: Torchbox